Shipping Policy

1. Processing Time

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• Order Processing: Orders are processed within 24 hours after receipt of payment on business days

• Business Days: Business days are Monday to Friday, excluding public holidays. Please note that orders placed on Saturday or Sunday will be shipped on Monday. 

 

 

2. Shipping Methods and Delivery Times

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• Domestic Shipping: All our orders are shipped through registered domestic courier companies. Orders are typically delivered within 7 working days (not including the day of order) in case of Standard Shipping

• International Shipping: We offer international shipping subject to cost borne by the consumer.

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3. Order Tracking

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• Tracking Information: Once your order is dispatched, you will receive an email & WhatsApp with the tracking number and a link to track your shipment.

• Tracking Updates: You can also track your order status directly on our website under the "Track Order" section.

 

 

4. Delivery Issues

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Delayed Delivery: If your order is delayed, please get in touch with our customer service team at contactus@zappytots.com. We will work to resolve any issues promptly.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will file a claim with the shipping carrier and arrange for a replacement or refund.

 

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5. Shipping Address

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• Address Accuracy: Please ensure that your shipping address is complete and accurate to avoid delays. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• PO Boxes: We do not ship to PO Box addresses. Please provide a physical address for delivery.

 

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6. Contact Us

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For any questions or concerns regarding our shipping policy, please contact us at contactus@zappytots.com.