Returns
and
Refunds

You can return products within 5 days of delivery. 

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Eligibility

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• The return request is made within 5 days of delivery..

• The product is in its original packaging and must be unopened, unused and the shrink wrap should be intact.

• We do not offer returns on bulk orders. (Orders above 5 quantities are counted as a bulk)

 

How to Return a product?
 

1. Email us at contactus@zappytots.com or call on +91-9634649464 with the name of the product you are returning, your order number, and the reason for your return.

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2. We will generate a pick up from your address with our trusted delivery partner, OR, once the return request has been acknowledged we can share our warehouse address with you and you can send the product to our warehouse.

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3. We will refund your amount (less the shipping fees) once your return has been delivered to our warehouse. Refunds can take up to 10 business days to reflect on your bank statement or credit card account.

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Refund Policy

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• Refunds will be processed only in case of successful order cancellation. In case the request for order cancellation is approved, we can provide a refund within 7 days from the date of approval.

• Refunds will be issued to the original credit/debit card or the payment method account used at the time of purchase.  

• If the item is already shipped, any refund will be processed only on receipt of the physical item for which return has been initiated.

• Once your return is received and inspected, we will send you an email within 7 working days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can check the issue and make it right. You can call us on +91 9634649464 or write to us at contactus@zappytots.com

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Exchanges (If applicable)

1. Missing items: We accept exchanges only if there are items missing from the box. If you wish to exchange your product, please send us an email at contactus@zappytots.com 

 

2. Quality and Product Information: We are committed to producing high-quality products and providing accurate product information, including dimensions, how to play and learning outcomes. To ensure customer satisfaction, we kindly request that you carefully review all product details before placing your order. Exchanges or returns based on personal preference, such as dislike of the product, theme, ease or difficulty or subjective quality assessments, cannot be accepted. We kindly request our customers to thoroughly review all details provided before placing an order or reach out to us if you need any clarity, we’re happy to help! 

 

Cancellation Policy

Order cancellation is possible within 24 hours of placing the order or before the order is shipped out. You can cancel your order by emailing us at  contactus@zappytots.com or call on +91-9634649464. However, if the product has already been shipped then we will require you to generate a return request once you have received the product. 

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Payment Policy

Currently, we accept all valid debit cards, credit cards, wallets, and net banking. Additionally, we also offer cash on delivery at an extra cost of Rs. 100